Account Setup

• Address Book
• System Roles
• Team Roles
• Teams
• Users

Tickets

• Categories
• Placeholders
• Tags
• Templates

Reporting

• CSV Ticket Export
• Report Builder
• Report Builder Columns

Workflow

• Complaint Workflows
• Follow-Up Tasks
• New Ticket Rule Groups
• New Ticket Rules

Automation

• Automatic Follow-Ups
• Automatic Team Assignment
• Creating an Automatic Reply

Email

• Campaigns - Email
• Email Size Limit
• Ensuring proper email delivery

SMS

• Campaigns - SMS
• SMS Channel

Twitter

• Adding a new Twitter Channel

Facebook

• Adding a new Facebook Channel

GDPR

• Customer Data
• Retention Period & Automatic Deletion

Other

• Campaigns - Recipients List
• Dashboard
• Dashboard Calendar & Follow-Up Tasks